Q. Users are getting username and password prompts, even though we’ve checked and geolocation doesn’t seem to be the problem. What’s happening?

Double-check to make sure you've got the right link on your website – and that the user has it, too.

If you're using geolocation through the MBLC, you can use our link generator to make sure you’ve got the right links in place.

All geolocated links should begin with this: http://libraries.state.ma.us/

My library doesn't use geolocation and we're getting password prompts.
Contact vendors directly for help.

If your library uses Follett Destiny/OneSearch, you might be asked for a password to set up access to databases. Contact Scott Kehoe at MLS or Gale Technical Support for a Follett password.

Contact information for vendors

• Gale Cengage Support
   
• Proquest Support Form
  Under Product, select ProQuest ETD Administrator.
  Phone: 1-800-889-3358
   
• Britannica Technical Support
  Phone: 1-800-621-3900 ext. 7160
  edsupport@eb.com