Answered By: Paul Kissman Last Updated: Aug 02, 2016 Views: 37
If the user is working on a computer inside a Massachusetts library or K-12 campus and they are prompted for a library card number, contact MLS or Gale Technical Support (1-800-877-4253 x4).
If you’ve been assigned an out-of-state IP address, not to worry: it can be added to a "white list" to grant access regardless.
Is there any way to quickly check if an out-of-state IP might be the problem?
Go to Gale's Quick IP Check to see where your IP address is located.
If you get a "no" that looks like the following, get in touch with MLS or Gale.
no,Oakland,37.830898,-122.219597,18.104.22.168,CA" (IP is not in Massachusetts; report to MLS or Gale technical support)
My library uses EZProxy or another method of authentication.
Report any IP address changes (in or out-of-state) directly to each of the statewide vendors. Tell representatives that your library uses IP authentication (not geolocation).
Contact information for vendors
- Gale Cengage Support
- Proquest Support Form
Under Product, select ProQuest ETD Administrator.
- Britannica Technical Support
Phone: 1-800-621-3900 ext. 7160