Q. I’ve clicked on a database link and suddenly I can’t connect. Is the system down?

If you've established that your internet connection is working properly, the quickest way to get help is to contact the vendor directly.

Contact information for vendors

• Gale Cengage Support
   
• Proquest Support Form
  Under Product, select ProQuest ETD Administrator.
  Phone: 1-800-889-3358
   
• Britannica Technical Support
  Phone: 1-800-621-3900 ext. 7160
  edsupport@eb.com