Answered By: Paul Kissman
Last Updated: Aug 02, 2016     Views: 38


Depending on the situation, you may need to contact the Massachusetts Library System (MLS) or a database vendor (e.g., Gale, ProQuest, Encyclopedia Britannica) directly.

When should I contact MLS?

  • You don't know if your library was ever set up for database access.
  • You have trouble once you are set up for access. As a first step, make sure your local internet connection is not the problem.
  • You are prompted to enter a library card number to access electronic resources on

When should I contact the vendor for help?

  • Your IP address has changed and your library manages its own authentication (this mainly applies to academic libraries).
  • You have a question about content or searching Britannica, Gale, or ProQuest resources.
  • You want to create usage reports.
  • You want to change a link, image, or other content (such as the library’s name) on your electronic resources page.

Contact information for vendors

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