Answered By: Paul Kissman Last Updated: Aug 02, 2016 Views: 19
Depending on the situation, you may need to contact the Massachusetts Library System (MLS) or a database vendor (e.g., Gale, ProQuest, Encyclopedia Britannica) directly.
When should I contact MLS?
- You don't know if your library was ever set up for database access.
- You have trouble once you are set up for access. As a first step, make sure your local internet connection is not the problem.
- You are prompted to enter a library card number to access electronic resources on mass.gov/libraries.
When should I contact the vendor for help?
- Your IP address has changed and your library manages its own authentication (this mainly applies to academic libraries).
- You have a question about content or searching Britannica, Gale, or ProQuest resources.
- You want to create usage reports.
- You want to change a link, image, or other content (such as the library’s name) on your electronic resources page.
Contact information for vendors